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Event Details


TWIN has partnered with Mount Carmel College and launched a training program for aspiring technical writers. The program is called “Technical Communication Professional (TCP)”.

A team of industry experts have come together to craft this training program and have placed special emphasis on the following aspects:

• Content quality: The course material is developed by a group of experts from the technical communication domain (i.e., lead technical writers and documentation managers) and is, therefore, based on their first-hand experience.
• Trainers: Training will be conducted by experienced technical writers and/or documentation managers. This will help students learn real-world use cases and best practices.
• Certification: The training certificate will be issued by two established entities: TWIN (the oldest and largest community of technical writers) and Mount Carmel College (MCC), one of the most prestigious institutes of Bangalore.
• Assessment: The question paper will be developed by a committee of experts from the technical communication industry, and the project viva will be conducted by the same committee members.
• Course fee: This will be the most affordable training program in India (probably, in the world) for aspiring technical writers. We are offering the course at an introductory price of 14,999 INR.
• Placement: TWIN is working with various documentation managers in the industry to ensure that students who successfully complete this course get an internship opportunity.

Here are the details of the batch, which is starting in Bangalore on April 16, 2016:

• Duration: 4 weekends for training (classroom sessions) + 1 month for project (offline)
• Trainers: Experienced technical writers and documentation managers
• Certification: By TWIN and MCC
• Fees: 14,999 INR only

Detailed Course Outline 

Module 1: An Introduction to Technical Communication (4 hours)

• Overview of technical communication

• Various forms of writing

• Brief history and relevance of technical communication

• Classification of technical documentation

• Characteristics of good technical documentation  

• Scope and career prospects in technical communication

• Essential skills of a technical communicator

Module 2: Software and Document Development Life Cycles (4 hours)

• SDLC – Definition and benefits

• Phases of a software development life cycle (SDLC)

o Requirement analysis

o Design

o Development

o Integration and testing

o Installation and deployment

o Maintenance

o Decommission

• Types of software development life cycles

• DDLC – Definition and benefits

• Phases of a document development life cycle (DDLC)

o Requirement gathering

o Designing 

o Planning

o Developing

o Reviewing

o Publishing

o Maintaining

• SDLC and DDLC mapping

Module 3: Elements of Technical Documentation (6 hours)

• Taxonomy of documentation deliverables

o Installation and configuration guides

o Administration guides

o End-user guides

o Developer documents

o Troubleshooting guides 

o FAQs

o Online help systems

o Release notes

o White papers

o Hardware documentation deliverables

• Anatomy of a book

o Title page

o Legal notices, trademarks, and copyrights

o Table of contents, list of tables, and list of figures

o Preface (include nomenclature and terminology)

o Chapters (include parts)

o Appendices

o Glossary

o Index 

• Types of delivery formats

• Differences between print and online documentation

Module 4: Information Organization and Design (2 hours)

• Information organization  

o Top-down approach

o Bottom-up approach

• Information design elements

o Tables, flowcharts, procedures, illustrations, checklists, and so on

Module 5: DDLC Deep Dive (6 hours)

Part A: Creating Documents

• Requirement gathering

o Gathering requirements 

o Interviewing subject matter experts

o Performing user and task analyses

• Designing 

o Identifying the documentation set

o Designing documentation outlines

• Planning

o Assessing effort and scope of work

o Developing a documentation project plan

o Selecting tools

• Developing content

• Reviewing content

o Technical, self, peer, functional, and editorial reviews

• Publishing content

Part B: Revising Existing Documents

• Requirement gathering 

o Same as Part A 

o Analyzing impact and scope of change

• Designing 

o Redesigning documentation outlines 

• Planning (same as Part A)

• Developing content (same as Part A)

• Reviewing content (same as Part A)

• Publishing content (same as Part A)

• Maintaining content

Module 6: Essentials of Writing (8 hours)

• English grammar essentials

• Basic differences between American and British English

• Principles of technical writing 

• Style guides

Module 7: Technical Communication Tools (1 hour)

• Authoring tools

o Printed documentation

o Online documentation 

• Image-editing tools

• Publishing systems 

• Mapping of the DDLC with tools used

Module 8: Advanced Concepts and Trends (1 hour)

• A brief introduction to DITA

• Minimalism

o Localization 

• Social media participation

• New-age content types

o Videos

o Mobile docs

o Wikis

Module 9: Assessment

• Project submission

• Oral assessment (panel of experts)

• Examination



April 16, 2016 — 9:00 am to
May 08, 2016 — 1:00 pm

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Mount Carmel College (MCC)
No., 58, Palace Rd, Vasanth Nagar
Bangalore, Karnataka